Buildings that earn the BOMA 360 performance program designation have higher tenant satisfaction scores in 47 out of 50 categories relating to tenant relations compared to commercial office buildings without the BOMA 360 designation, according to a study by Kingsley Associates.
The program, developed by the Building Owners and Managers Association (BOMA International), is a new commercial real estate building designation for building management and operations. Since its launch in 2009, BOMA 360 has conferred the designation on more than 200 buildings in major U.S. cities such as Atlanta, Chicago, Dallas, Houston, New York, San Francisco and Washington, D.C.
Kingsley Associates, a provider of research and consulting services, surveyed more than 1,700 tenants at 62 BOMA 360 buildings in major U.S. markets. The tenants surveyed rated their buildings in areas including property management, security, maintenance and green initiatives, among other criteria.
The survey found that, when it comes to tenant satisfaction, BOMA 360 buildings outperformed a comparable set of commercial office buildings without the 360 designation.