NWP Improves Service for Hispanic Renters

NWP Improves Service for Hispanic Renters

NWP Services Corp., based in Irvine, Calif., which provides multifamily billing and utility management services, has upgraded its support for Spanish-speaking residents. NWP now offers English-to-Spanish translation with its monthly utility billing statement to help residents understand charges and payment options. The company also offers Spanish-speaking residents bilingual phone support and customer service, and allows free, automated access to account information. The bilingual support includes materials on energy cost reduction and benefits owners by offering the potential to collect a higher number of more accurate payments.

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